100%
Conversations analyzed
AI tools
Call analytics — AI for business. See exactly how your AI performs.
Real-time dashboards for every call and chat. Track ROI, export to BI. GDPR compliant. No analysts needed.
Real-time
Data sync
$0
Needed for data analysts
How it works
Analytics built for your entire team.
From high-level revenue metrics for CEOs to granular conversation details for support managers.
Founders & CEOs
Track ROI & Revenue
See the exact dollar amount your AI agents recovered from abandoned carts, upselling, and off-hours bookings.
Sales Leads
Monitor Conversion Rates
Track how effectively the AI qualifies leads and pushes them through your sales funnel without human intervention.
Support Managers
Analyze FAQs & Trends
Identify the most common customer questions, track average resolution time, and optimize your knowledge base.
Features
Everything HAPP can do
Technical capabilities under the hood: omnichannel views, transcripts, sentiment, tagging, and live monitoring.
Omnichannel Dashboard
View metrics for Voice calls, Instagram, Telegram, and Web Chat all unified in a single, beautiful interface.
Voice-to-Text Transcripts
Every voice call is recorded and accurately transcribed. Read exactly what was said without having to listen to the audio.
Sentiment Analysis
HAPP automatically detects the customer's mood. See instantly if a conversation was happy, frustrated, or neutral.
Drop-off Tracking
See exactly at which step of the conversation users stop responding so you can optimize your AI scripts.
Smart Auto-Tagging
The AI automatically tags conversations (e.g. 'Refund', 'Booking', 'Complaint') so you can filter thousands of chats instantly.
Live Agent Monitoring
Watch active AI conversations in real-time and jump in seamlessly (Live Transfer) if a customer needs a human touch.
Why HAPP
Why businesses choose HAPP
Don't just read chat logs — understand impact, trends, and ROI with ready-made dashboards and exports.
Hours saved 42h
$ saved 1.2k
Reports ✓
Prove your ROI
Don't just trust the AI, verify it. Generate reports that show exactly how many hours and dollars the assistant saved you this month.
Trend
Spike
KB
Identify Trends Instantly
Notice a sudden spike in questions about delivery times? Update your AI knowledge base in seconds to handle the load.
Dashboard
Ready
No SQL
Needed
No Code, No SQL
Beautiful, ready-to-use dashboards from day one. You don't need a data analyst or complex setups to understand your metrics.
Privacy First
All analytics data is anonymized and securely stored. Phone numbers and credit card details are masked by default.
Customer testimonial
100%
conversations in dashboard
"HAPP dashboards show every dollar the AI recovered from calls and chats — we stopped guessing and now decide by numbers."
Security & Privacy
Your analytics data stays secure.
Anonymized & Masked
Analytics use anonymized data. Phone numbers and payment details are masked by default so reports stay safe to share.
GDPR Compliant
We meet European data protection requirements. Retention and export settings let you comply with local privacy laws.
You Own Your Data
We do not train models on your analytics or conversations. Export raw data anytime via CSV or API — it never leaves your control.
Export your data anywhere via API or Webhooks.
Google Analytics Looker Studio HubSpot Salesforce Zapier Make
Transparent pricing for analytics. No hidden fees.
See pricingQuestions about HAPP Analytics
Quick answers for decision-makers and technical teams
Can I export the data to my own BI tools?
Yes, you can export all raw data via CSV or use our Webhooks/API to send real-time events to your custom CRM, Looker, Tableau, or Power BI.
Are the dashboards updated in real-time?
Absolutely. Metrics, active conversations, and transcripts are updated instantly. You can literally watch the AI handle a call and see the data appear on your screen.
How long do you store call recordings and chat history?
By default, we store full transcripts and audio recordings for 90 days. You can adjust data retention policies in your settings to comply with your local privacy laws.
Your data is trying to tell you something.
Discover hidden bottlenecks, track your AI's success, and scale your revenue with HAPP Analytics.