80%
Calls deflected by AI
Customer service AI
First line on AI — customer service AI. Managers handle only complex cases.
AI agent handles inbound and outbound 24/7. Reduce queue time, deflect routine requests, hand off to agents with full context. No extra headcount.
< 10 sec
Average queue time
100%
24/7 Coverage
How it works
From first message to resolved ticket
HAPP handles the boring tasks seamlessly, intelligently routing issues that require human empathy.
Instant Context & Triage
The AI instantly reads incoming messages, categorizes urgency, identifies customer history, and either resolves it directly or routes it to the correct department.
Smart Knowledge Retrieval
Connected directly to your Notion, Zendesk, or website, the AI pulls precise answers to complex policy questions in mere milliseconds.
Instant, Perfect Resolution
Resolves 80% of repetitive questions (like refund policies or password resets) with human-like tone, allowing your team to focus on VIP clients.
Seamless Human Escalation
If a user is frustrated or requests an agent, the AI seamlessly passes the chat along with a TL;DR summary, ensuring zero friction.
Features
Everything HAPP can do
Resolve tickets in seconds without growing your support team.
Instant Ticket Deflection
AI instantly resolves password resets, refunds, and order status inquiries—automatically safely closing tickets without human intervention.
Smart Routing
Automatically tags, prioritizes, and routes complex issues to the precise agent qualified to handle it.
Multi-lingual Understanding
Understand and reply in 50+ languages correctly, wiping away language barriers for international customers.
Seamless Handover
When a human is needed, the AI passes full context, conversation history, and a quick summary to the agent.
Knowledge Base Sync
Connect Zendesk or Notion. The AI actively reads your policies and guidelines to ensure answers are always 100% accurate.
Sentiment Recognition
If a customer uses angry words, the AI detects their sentiment and prioritizes the ticket for a human escalation.
Why Support
Why top support teams choose HAPP
Reduce ticket backlogs, maintain high CSAT, and provide instant resolutions 24/7.
Sarah M.
Response time < 10s James K.
Response time < 5s Emma L.
Response time < 10s Instant Responses 24/7
Customers never wait. Support is provided continuously without shifts, breaks, or weekends.
Tickets today
247
Resolved by AI
80%
Avg response
< 10s
Effortless Scaling
Easily handle unexpected ticket spikes or holiday rushes without hiring temporary agents.
V
Polite, friendly
M
Understanding
S
Calm, reassuring
Human-like Empathy
The AI understands customer sentiment and adapts its tone to be helpful, polite, and reassuring.
Smart Human Handovers
If a problem is too complex, HAPP escalates to an agent instantly with full context.
Customer testimonial
-80%
drop in routine tickets
"With HAPP we reduced team workload by 80%. The AI resolves typical customer issues in seconds, instantly routing complex requests to a human agent."
Security & Privacy
Enterprise-grade security for every call.
End-to-End Encryption
All call recordings and call logs are encrypted. Phone Number Masking ensures your customers' numbers never reach third parties.
GDPR Compliant
We meet European data protection requirements. Personal data is processed and stored in line with GDPR.
Your Data is Yours
We do not train our models on your or your customers' voice data. It never leaves your control.
Works with what your favorite helpdesks
Seamless connections with your daily tools
KeyCRM Shopify WooCommerce Telegram Zapier 1C Bitrix24
Zero setup fees. Pay per conversation.
View PricingFrequently asked questions
Everything you need to know about HAPP for call centers.
How fast can we go live?
Connect your phone system, knowledge base, and CRM. The AI is trained and ready to handle calls in under 15 minutes. No long integration projects.
Can AI hand off to human agents?
Yes. When the caller needs a live agent or the topic is out of scope, HAPP seamlessly transfers with full context, so agents don't ask the same questions again.
What channels are supported?
Voice (inbound and outbound), WhatsApp, Telegram, website chat, and email. Integrates with your existing PBX, SIP, or cloud telephony.
Will the AI hallucinate or give wrong answers?
No. Answers are grounded in your knowledge base and scripts. If the AI doesn't know, it escalates to a human instead of inventing information.
Ready to scale your call center?
Join teams that handle more calls with fewer agents and happier customers.